Establishing Employee Accountability (AA-Est-Emp-Acc)


Course Description

This instructor-led course imparts the techniques to manage employees for maximum results -- either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

Course Outline

Part 1: The Case for Accountability

  • Getting Work Done Through Others
  • Gathering Feedback

Part 2: The Manager/Employee Relationship

  • Establishing Positive Expectations
  • Creating Rapport
  • Using the Pacing Technique
  • Improving Listening Skills
  • Common Responses and Their Risks
  • Defusing Emotion Through Active Listening
  • Lessening Employee Dependency
  • Developing Relationship Contracts

Part 3: Leadership & Management Skills

  • Setting Goals to Communicate Your Vision
  • Involving Employees to Create Buy-In
  • Determining the Action Steps
  • Empowering Employees Through Delegating
  • Recovering and Learning from Mistakes

Part 4: Communication Tools That Build Accountability

  • Matching Personality Type
  • Communicating Win-Win Messages
  • Giving Strokes to Get Results
  • Confronting Unacceptable Behavior
  • Performing a Relationship Audit

Part 5: Follow-Up Ideas for Skill Development

  • Maintain Your Momentum
  • Establish an Action Plan
  • Reward Yourself
  • Continue to Work at It

Appendix

  • Notes on the Case Studies
  • Suggested Responses to Exercises
  • Recommended Reading

Course Objectives

  • Learn how building relationships that support maximum accountability is beneficial to the organization and the individual
  • Understand how to establish positive expectations and rapport through the use of active listening skills
  • Gain skills to delegate effectively so that employees are empowered and motivated to be accountable for results
  • Discuss tips and tools for improving communications and creating win-win relationships

Course Prerequisites

There are no prerequisites for this course.

Course Information

Length: 1 day

Format: Lecture

Delivery Method: n/a

Max. Capacity: 16



Schedule

Contact Us

UPCOMING COURSES
Date
Geography & Location
Days
Cost
CLC
GTR
Nov 15, 2024 - 1 day(s)
Nov 15, 2024
AMER
Remote-EST
AMER, Remote-EST
1
$695 USD
$695 USD

Do you have more questions? We're delighted to assist you!

1-877-797-2799
info@firefly.cloud

Who Should Attend

Leaders who would like to foster a culture of accountability by providing a sense of empowerment and effectiveness in the workplace.