Establishing Employee Accountability (AA-Est-Emp-Acc)

This instructor-led course imparts the techniques to manage employees for maximum results -- either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

Part 1: The Case for Accountability

• Getting Work Done Through Others
• Gathering Feedback

Part 2: The Manager/Employee Relationship

• Establishing Positive Expectations
• Creating Rapport
• Using the Pacing Technique
• Improving Listening Skills
• Common Responses and Their Risks
• Defusing Emotion Through Active Listening
• Lessening Employee Dependency
• Developing Relationship Contracts

Part 3: Leadership & Management Skills

• Setting Goals to Communicate Your Vision
• Involving Employees to Create Buy-In
• Determining the Action Steps
• Empowering Employees Through Delegating
• Recovering and Learning from Mistakes

Part 4: Communication Tools That Build Accountability

• Matching Personality Type
• Communicating Win-Win Messages
• Giving Strokes to Get Results
• Confronting Unacceptable Behavior
• Performing a Relationship Audit

Part 5: Follow-Up Ideas for Skill Development

• Maintain Your Momentum
• Establish an Action Plan
• Reward Yourself
• Continue to Work at It

Appendix

• Notes on the Case Studies
• Suggested Responses to Exercises
• Recommended Reading

• Learn how building relationships that support maximum accountability is beneficial to the organization and the individual
• Understand how to establish positive expectations and rapport through the use of active listening skills
• Gain skills to delegate effectively so that employees are empowered and motivated to be accountable for results
• Discuss tips and tools for improving communications and creating win-win relationships

Do you have more questions? We're delighted to assist you!

Leaders who would like to foster a culture of accountability by providing a sense of empowerment and effectiveness in the workplace.