Mastering Positive Assertiveness (UT-Mastering-Positive-Assertiveness)

Course Description

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

Course Outline

1. What is Assertiveness?

• Differentiating Self-confidence from Assertiveness

• Understanding the Four Styles of Communication

• What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2. Dimensions of Communication

• Differentiating Listening from Hearing

• Developing Emphatic Listening Skills

• Utilizing Question Types - Open, Clarifying, and Closed

• Converting Negative Thinking into Positive Thinking

3. Body Language Says It All

• Managing Your Appearance

• Understanding Non-verbal Communication

• Making the Right First Impression

• Speaking with Confidence

• Relaxing and Reducing Anxiety

4. Dealing with Difficult Situations

• Dealing with Difficult People

• Building Rapport and Trust

• Appreciating the Different Ways that People Send and Receive Information

• Breaking Down Barriers and Building Consensus

• Applying PEGASUS

• Utilizing a Tactical Approach

• Choosing the Proper Form of Communication

Course Objectives

• Develop the necessary skills to communicate with confidence
• Apply communication styles that maximize benefits
• Augment your listening and hearing skills to increase engagement
• Utilize that art of asking questions to elicit more from others
• Leverage your body language for full communication
• Make the best first impressions by looking, sounding and being confident

Course Prerequisites

There are no prerequisites for this course.

Course Information

Length: 2 day

Format: Lecture and Lab

Delivery Method: n/a

Max. Capacity: 16

Who Should Attend

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.