ITIL® 4 Foundation (UT-ITIL®-4-Foundation)


Course Description

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

This course will earn you 14 PDUs.

This class requires an exam voucher.

Course Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Course Outline

1 - ITIL 4 OVERVIEW

  • Introduction to ITIL
  • Key Concepts of ITIL

2 - The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

3 - The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

4 - THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement

5 - Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6 - Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

There are no prerequisites for this course.

Course Information

Length: 2 day

Format: Lecture and Lab

Delivery Method: n/a

Max. Capacity: 16



Schedule

Contact Us

UPCOMING COURSES
Date
Geography & Location
Days
Cost
CLC
GTR
Mar 11, 2024 - 2 day(s)
Mar 11, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Mar 20, 2024 - 2 day(s)
Mar 20, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Mar 27, 2024 - 2 day(s)
Mar 27, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Apr 03, 2024 - 2 day(s)
Apr 03, 2024
AMER
Remote-EST
AMER, Remote-EST
2
$1695 USD
$1695 USD
Apr 15, 2024 - 2 day(s)
Apr 15, 2024
AMER
Remote-EST
AMER, Remote-EST
2
$1695 USD
$1695 USD
Apr 24, 2024 - 2 day(s)
Apr 24, 2024
AMER
Remote-EST
AMER, Remote-EST
2
$1695 USD
$1695 USD
May 01, 2024 - 2 day(s)
May 01, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
May 13, 2024 - 2 day(s)
May 13, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
May 22, 2024 - 2 day(s)
May 22, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
May 29, 2024 - 2 day(s)
May 29, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Jun 03, 2024 - 2 day(s)
Jun 03, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Jun 10, 2024 - 2 day(s)
Jun 10, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Jun 18, 2024 - 2 day(s)
Jun 18, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD
Jun 24, 2024 - 2 day(s)
Jun 24, 2024
AMER
Remote EST
AMER, Remote EST
2
$1695 USD
$1695 USD

Do you have more questions? We're delighted to assist you!

1-877-797-2799
info@firefly.cloud

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.