Course Description
Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.
Course Objectives
- Change and the individual
- Change and the organization
- Communication and stakeholder engagement
- Change practice
Course Outline
1 - Change and the Organization
- Drivers for change
- Developing a vision
- Culture and climate
- Emergent change and lifecycle
- Organizational metaphors
- Models of change
- Roles required for change
2 - Stakeholders
- Principles
- Identification
- Analysis
- Influencing and listening
- Emotion and demonstration
- Communications
- Cognitive biases
- Remaining people focused
- Improving Communications
- Communications channels
- Collaboration
- Communications Planning
- Larger workshops
3 - Change Impact
- Assessing impact
- McKinsey 7 S
- Stakeholder impact assessment
- Assessing change readiness
- Large change – how to staff
- Building a change team
- Preparing for resistance
- Building team effectiveness
4 - Individual Change
- Learning theory
- Motivation
- Change Curve
- Personality differences
Course Prerequisites
There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices.
Course Information
Length: 3 day
Format: Lecture and Lab
Delivery Method: n/a
Max. Capacity: 16
Schedule
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