Communication Strategies (UT-Pro-CS)


Course Description

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Course Outline

1 - Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 - The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

3 - Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

4 - Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

5 - Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

6 - Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

7 - Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

8 - Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

9 - Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

10 - Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

11 - Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

12 - Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

 

There are no prerequisites for this course.

Course Information

Length: 1 day

Format: Lecture and Lab

Delivery Method: n/a

Max. Capacity: 16



Schedule

Contact Us

UPCOMING COURSES
Date
Geography & Location
Days
Cost
CLC
GTR
Mar 08, 2024 - 1 day(s)
Mar 08, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD
Mar 26, 2024 - 1 day(s)
Mar 26, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD
Apr 12, 2024 - 1 day(s)
Apr 12, 2024
AMER
Remote-EST
AMER, Remote-EST
1
$395 USD
$395 USD
May 01, 2024 - 1 day(s)
May 01, 2024
AMER
Remote EST
AMER, Remote EST
1
May 21, 2024 - 1 day(s)
May 21, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD
Jun 05, 2024 - 1 day(s)
Jun 05, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD
Jun 24, 2024 - 1 day(s)
Jun 24, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD

Do you have more questions? We're delighted to assist you!

1-877-797-2799
info@firefly.cloud