Email Etiquette (UT-Pro-EE)


Course Description

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Course Objectives

The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

Course Outline

1 - E-mail basics

  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym

2 - E-mail policies

  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability

3 - E-mail features and security

  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords

4 - E-mail messages

  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message

5 - E-mail effectiveness

  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively

6 - Netiquette guidelines

  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations

7 - Composing online correspondence

  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages

 

There are no prerequisites for this course.

Course Information

Length: 1 day

Format: Lecture and Lab

Delivery Method: n/a

Max. Capacity: 16



Schedule

Contact Us

UPCOMING COURSES
Date
Geography & Location
Days
Cost
CLC
GTR
Mar 27, 2024 - 1 day(s)
Mar 27, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD
Jun 06, 2024 - 1 day(s)
Jun 06, 2024
AMER
Remote EST
AMER, Remote EST
1
$395 USD
$395 USD

Do you have more questions? We're delighted to assist you!

1-877-797-2799
info@firefly.cloud

Who Should Attend

Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition.