Course Description
Today, the Administrative Assistant operates at a high level, often reporting to more than one person. In this one-day instructor led Valuable Administrative Assistant Training course, learn vital skills such as how to anticipate your bosses' needs, be a communication liaison, act as a project manager, and operate as your boss' information manager.
Course Outline
Wearing Many Hats
- Managing Multiple Roles
- What Hats Do Others See You Wearing?
- What Your Manager Expects
Assisting the Manager
- Are They Lost Without You?
- Anticipate Needs
- Act as a Communication Liaison
- Making the Connection
- Act as a Communication Buffer
- Take Over Projects for Your Boss
Supervising Office Operations and Support Staff
- Are You Ready to Be a Supervisor?
- Supervisory Skills Self-Assessment
- Seven Supervisory Challenges
Providing Information
- Are You a Wealth of Information?
- Developing the Detective Hat
- Sharing the Information
Special Concerns of the Administrative Assistant
- Personal Requests
- Work Overload
- Dealing with Interruptions
- Supporting Two or More People
Course Objectives
Upon successful completion of The Valuable Administrative Assistant Training course, you will understand:
- How to Manage Multiple Roles
- How to anticipate needs
- Be a communication liaison
- Act as a project manager
- Operate as your bosses' information manager
- Develop the Detective Hat
- Dealing with Work Overload
- Supervise Office Operations and Support Staff
Course Prerequisites
There are no prerequisites for this course.
Course Information
Length: 1 day
Format: Lecture and Lab
Delivery Method: n/a
Max. Capacity: 16
Schedule
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