Course Description
In this course, students will develop the skills required to be more efficient and proficient supervisors.
Course Objectives
Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.
Course Outline
1 - GETTING STARTED
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
2 - SETTING EXPECTATIONS
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
3 - SETTING GOALS
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
4 - ASSIGNING WORK
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
5 - DEGREES OF DELEGATION
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
6 - IMPLEMENT DELEGATION
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
7 - PROVIDING FEEDBACK
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
8 - MANAGING YOUR TIME
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
9 - RESOLVING CONFLICT
- Using a conflict Resolution Process
- Maintaining Fairness
- Seeking help from Within the Team
- Seeking Help for Outside the Team
10 - TIPS FOR SPECIAL SITUATIONS
- What to Do If You’ve Been Promoted from within the Team
- What to Do If You're Leading a Brand New Team
- What to Do if You're Taking on an Established Team
11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning
12 - WRAPPING UP
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
There are no prerequisites for this course.
Course Information
Length: 1 day
Format: Lecture and Lab
Delivery Method: n/a
Max. Capacity: 16
Schedule
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