Course Description
To maintain competitiveness in local and international markets, formally managing your business processes is increasingly essential. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, using and developing metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class.
Course Objectives
- Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and Design, Process Performance Management, and Process Transformation.
- Identify various models and modeling notations that can be used to help you analyze the process.
- Understand how to apply three basic design optimization principles in designing improved processes.
- Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
- Identify ways people resist and adapt to changing processes.
- List various process management technologies that can be used to manage business processes.
Course Outline
1 - Business Process Management (BPM) Overview
- Terms and key concepts
- BPM life cycle & framework
- BPM critical success factors
- Core BPM Roles
2 - Business Process Modeling
- Process modeling overview
- Benefits of modeling
- Common models
3 - Business Process Analysis
- Analysis steps
- Tools & techniques to analyze processes
- Value-added vs waste in process
- Metrics and measures to analyze processes
4 - Business Process Design
- Introduction to process design principles
- Process design principles
- Business process improvement
5 - Business Process Transformation Mgmt.
- Process transformation
- Models and stages of change
- Overcoming resistance
- Transformation tips
6 - Business Process Performance Mgmt.
- Case for monitoring processes
- Business intelligence
- BPM control plans
- Metrics vs. measures
There are no prerequisites for this course.
Course Information
Length: 1 day
Format: Lecture and Lab
Delivery Method: n/a
Max. Capacity: 16
Schedule
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Who Should Attend
Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.
