Course Description
This course examines the basics, most importantly being considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.
Course Objectives
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Course Outline
1 - Getting Started
- Workshop Objectives
- Pre-Assignment Review
2 - Understanding Etiquette
- Etiquette Defined
- The Importance of Business Etiquette
- Module Two: Review Questions
3 - Networking for Success
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
- Module Three: Review Questions
4 - The Meet and Greet
- The Three-Step Process
- The Four Levels of Conversation
- Case Study
- Module Four: Review Questions
5 - The Dining in Style
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
- Module Five: Review Questions
6 - Eating Out
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
- Module Six: Review Questions
7 - Business Email Etiquette
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
- Module Seven: Review Questions
8 - Phone Etiquette
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell Phone Do’s and Don’ts
- Module Eight: Review Questions
9 - The Written Letter
- Thank You Notes
- Formal Letters
- Informal Letters
- Module Nine: Review Questions
10 - Dressing for Success
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
- Module Ten: Review Questions
11 - International Etiquette
- General Rules
- Important Points
- Preparation Tips
- Module Eleven: Review Questions
12 - Wrapping Up
- Words from the Wise
There are no prerequisites for this course.
Course Information
Length: 1 day
Format: Lecture and Lab
Delivery Method: n/a
Max. Capacity: 16
Schedule
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