Administering Cisco Contact Center Enterprise (CCEA)
The 3-day Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution.
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Administering Unified Contact Center Enterprise Part 1 (AUCCE1)
The 5-day Administering Cisco Unified Contact Center Enterprise Part 1 is presented by training partners to system engineers and customers who will be involved with support of a UCCE solution deployed in a CVP comprehensive environment.
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Administering Unified Contact Center Enterprise Part 2 (AUCCE2)
The 5-day administering Cisco Unified Contact Center Enterprise Part 2 is a presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.
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Implementing Automation for Cisco Collaboration Solutions (CLAUI)
The 3-day Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 course teaches you how to implement Cisco® Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud.
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Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
The 5-day Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services.
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Implementing Cisco Collaboration Applications (CLICA)
The 5-day Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices .
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Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
The Implementing Cisco Collaboration Cloud and Edge Solutions course provides you with knowledge about Cisco Expressway Series solutions enabling B2B calls, Cisco Mobile, remote access, authentication options, & additional Cisco Expressway Series features.
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Implementing Cisco Contact Center Chat & Email (CCECE)
The 4-day Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.
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Implementing Cisco Quality of Service (QOS)
This 5-day Implementing Cisco Quality of Service (QoS) v2.5 provides an in-depth knowledge of quality of service (QoS) requirements.
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Implementing Cisco Unified Communications Security (UCSEC)
Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment.
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Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
The 5-day Implementing Cisco Collaboration Core Technologies v1.0 course helps you prepare for the Cisco® CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles.
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Reporting Cisco Contact Center Enterprise (CCER)
The 2-day Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models.
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Understanding Cisco Collaboration Foundations (CLFNDU)
The 5-day Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution.
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Understanding Cisco Data Center Foundations (DCFNDU)
The 5-day Understanding Cisco Data Center Foundations (DCFNDU) v1.1 course helps you prepare for entry-level data center roles.
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