Cisco Collaboration Courses


Cisco Collaboration provides an open, extensible platform combining the best of both cloud and on-premises technology to deliver a differentiated experience.


 

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Administering Advanced Cisco Contact Center Enterprise (CCEAA)

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Administering Cisco Contact Center Enterprise (CCEA)

The 3-day Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution.

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Administering Unified Contact Center Enterprise Part 1 (AUCCE1)

The 5-day Administering Cisco Unified Contact Center Enterprise Part 1 is presented by training partners to system engineers and customers who will be involved with support of a UCCE solution deployed in a CVP comprehensive environment.

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Administering Unified Contact Center Enterprise Part 2 (AUCCE2)

The 5-day administering Cisco Unified Contact Center Enterprise Part 2 is a presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

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Cisco TelePresence Endpoint Installation, Configuring and Troubleshooting (TEICT-CT)

This 3-day instructor-led course that focuses on the skills and knowledge for Entry Level Administrator and Technicians. Students Install, Configure, and Troubleshoot Cisco TelePresence Endpoints

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Cisco Video Infrastructure Implementation (VII)

This 5-day course will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution.

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Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

The 5-day Developing Applications for Cisco Webex and Webex Devices v1.0 course prepares you to use the programmability features of Webex®, Cisco® enterprise solution for video conferencing.

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Implementing Automation for Cisco Collaboration Solutions (CLAUI)

The 3-day Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 course teaches you how to implement Cisco® Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud.

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Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

The 5-day Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services.

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Implementing Cisco Collaboration Applications (CLICA)

The 5-day Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices .

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Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)

The Implementing Cisco Collaboration Cloud and Edge Solutions course provides you with knowledge about Cisco Expressway Series solutions enabling B2B calls, Cisco Mobile, remote access, authentication options, & additional Cisco Expressway Series features.

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Implementing Cisco Contact Center Chat & Email (CCECE)

The 4-day Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.

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Implementing Cisco Contact Center Enterprise (CCEI)

The 3-day Implementing Cisco Contact Center Enterprise teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

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Implementing Cisco Quality of Service (QOS)

This 5-day Implementing Cisco Quality of Service (QoS) v2.5 provides an in-depth knowledge of quality of service (QoS) requirements.

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Implementing Cisco Unified Communications Security (UCSEC)

Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment.

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Implementing and Configuring Cisco Telepresence Management Server (TMS-CT)

This is a 2-day hands-on course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions.

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Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

The 5-day Implementing Cisco Collaboration Core Technologies v1.0 course helps you prepare for the Cisco® CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles.

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Reporting Cisco Contact Center Enterprise (CCER)

The 2-day Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models.

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Troubleshooting Cisco Contact Center Enterprise (CCET)

The 2-day Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel.

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Understanding Cisco Collaboration Foundations (CLFNDU)

The 5-day Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution.

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Understanding Cisco Data Center Foundations (DCFNDU)

The 5-day Understanding Cisco Data Center Foundations (DCFNDU) v1.0 course helps you prepare for entry-level data center roles.

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